FAQs

Some Reasons You Might Want to Consider Switching Accountants

• Your current accountant is not answering your phone calls or emails;
• You’re looking to switch to cloud accounting, but your current accountant doesn’t offer these services;
• Your accountant is not being proactive with the accounting advice pertaining to your business;
• Your current accountant is not specialized in medical industry and does not have in depth knowledge of how a clinic runs;

It is very simple to change accountants. When you choose to make the switch to Interactive Financial, we’ll arrange the necessary paperwork to inform your current accountant of the impending change as well as organise to have all of your paperwork transferred over to us; At this point, we’ll update your details in our system and we’ll conduct an in-depth analysis of your current accounts so we can hit the ground running.

YES. We are a XERO Gold Partner. We and our clients benefit significantly from the cloud accounting system. It saves time and makes decision-making a whole lot easier. We also provide comprehensive training on XERO and on-going support.

Many of our clients, take out audit insurance for peace of mind in case the ATO decides to target them or their industry. Often auditing fees if the ATO decides to target you can run into tens of thousands of dollars. Audit Insurance is only from $390 per year and is tax deductible so we do recommend that everyone in business takes out this insurance for peace of mind and pocket.

Each new client will be assigned with a dedicated experienced accountants – who we called a Relationship Manager. All Interactive Financial Relationship Managers are all fully qualified accountants with a high level of knowledge in medical accounting. They will make sure all clieints’ compliance working including BAS lodgement, tax returns etc are done in a timely manner & attend to any ad-hoc queries. 

On top of this, all clients also have full access to Interactive Financial director and tax specialist for any sophisticated tax advisory.

Yes. We work closely with our preferred bookkeepers, brokers, banks and financial institutions, practice consultants and solicitors who only specialize in Medical & Health area. You can view a list of our alliance here.

Each client is unique in their own situation, thus we necessarily tailor all costs and solutions based on your specific needs.  We offer a complimentary initial meeting, from which we can determine the particular range and level of services you require, and in turn the rates that would apply to you. 

Once we define the scope of the services you require from us, we will quote a fixed fee or enter into a fixed fee agreement with you. We believe our clients prefer this to the old fashioned “time taken at hourly rate” because clients aren’t penalised for inefficiency, can budget for an agreed amount and generally don’t get receive any surprises or unexpected bills.

You can also check out our different Fixed Price Agreement package here.